Shipping Policy
At Vitalieu, we carefully package every lamp to ensure it reaches you safely and beautifully.
Processing Time
-
Orders are processed within 5–8 business days after payment confirmation.
-
Once your lamp is ready, it is securely packaged and handed over to our shipping partners.
Shipping Times
-
United States & Europe: Estimated delivery in 10–14 business days.
-
Rest of the world: Delivery times vary depending on destination, typically 14–21 business days.
-
Please note: unexpected delays may occur due to customs clearance or courier issues.
Shipping Costs
-
Shipping fees are calculated at checkout.
-
We aim to keep shipping rates fair and transparent.
Customs, Duties & Taxes
-
International customers are responsible for all customs duties, import taxes, and fees charged by their local authorities.
-
These are not included in our product or shipping prices.
Tracking Your Order
-
Once your order is shipped, you will receive a tracking number via email.
-
You can use this number to track your package in real time.
Damaged or Lost Packages
-
If your lamp arrives damaged, please contact us within 14 days of delivery with photos or video, and we will arrange a free replacement.
-
If your package is lost in transit, we will work with the courier to resolve the issue as quickly as possible.
Shipping Restrictions
-
We currently ship worldwide, with the exception of regions restricted by international trade regulations.
For questions regarding shipping, please contact us at:
hello@vitalieu.com